Service-Level Agreement (SLA)

Okapya Software Solutions Inc. is committed to providing effective and timely customer support. Although we offer an Initial Response Time SLA of 48 hours, we typically respond in 12 to 24 hours. While we do not offer an official Support Resolution Time SLA, we always strive to resolve issues as soon as possible.


We offer support Monday to Friday, from 8 a.m. to 4 p.m. EST (UTC-05.00) or EDT (UTC-04.00).

Holiday closures

Our offices will be closed on the following holidays:

January 1-2New Year’s
March 29Good Friday
April 1 Easter Monday
May 20National Patriots' Day (QC)
June 24 Nativity of St. John the Baptist (QC)
July 1Canada Day
September 2Labour Day
October 14Thanksgiving Day
December 24–26Christmas
December 31New Year’s